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Noticeboard

'Placing patient's needs at the heart of everything we do'

Please note that Doctors and Staff at HGH and Shirley Road would never attempt to contact patients via Facebook or any other social media.  We do use Text Messaging for appointment reminders, simple information requests and surveys.

Patients are requested to telephone before 10.30am if a visit is  required that day

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Hall Green Health runs a triaged based appointment system, where reception will ask you about your symptoms and pass the information to a Doctor, who will make a clinical based decision and allocate you an appropriate appointment. This could be a call back or face to face appointment with the appropriate clinician either on the day or in the near future.

Welcome to Hall Green Health

 
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

 


Our Health Partnership

Hall Green Health is now part of Our Health Partnership, a collaboration of 32 surgeries across Birmingham. You can find more details about this in the 'Further Information' section of the website.


Friends & Family Test Survey

The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England. It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved. The FFT has been in use in some hospital services since 2013 and is now expanding to more parts of the NHS, including GP practices from December 2014. For full details, see www.nhs.uk/friendsandfamily

Here at Hall Green Health we are now able to offer you, our patients, the opportunity to participate in this survey.  You can pick up a survey card the next time you visit the surgery.  Alternatively, we have the survey here on our website and we also now send a text message to you 2 hours after an appointment for you to respond to.

Just click on the link below to take the survey.

http://fft.mysurgeryintranet.co.uk/surveys/3336/take-our-survey

From the Friends and Family Test results for August 2015, 63% of our patients said they are extremely likely/likely to recommend our GP practice to friends and family if they needed similar care or treatment.

We received a number of positive comments in August and these included Doctors listening and caring.  Patients reporting they had a good service and being able to get an appointment to see the doctor the next day and on a Saturday.  We were pleased to hear that nothing was too much trouble and that patients considered the practice to be friendly and efficient, with clean and caring environment and excellent health care staff.

 


Online Access to Medical Record (Summary)

Hall Green Health is pleased to announce that in addition to online appointment booking and prescription requests you can now register to view your medical record online.  At the moment this allows you to view medications, allergies and immunisations but over the coming year this will expand to include most of the medical record.  If you want to take advantage of this then please come into the surgery with 2 forms of address ID and one form of photographic ID. There is a patient leaflet which we would like you to share with you, which gives further information about the service. If after reading this, you would still like to progress with this, we will ask that you complete a registration form which will be processed for us to activate this service.

 


 

 

 

(Site updated 11/08/2016)
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