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New Phone System

May 17

Hall Green Health are pleased to announce that we have a new phone system going live on Tuesday 17th May 2022!

This new system provides a Patient Callback service that gives you the option to virtually hold your place in the queue if needed. When you are next in line, the system will automatically call you back. Gone are the days of On Hold music!

Are you as excited as we are?

🗣You spoke

“We are fed up of waiting in long queues when contacting the surgery by phone”

👂We listened

We have found a new phone system that allows you to virtually hold your place in the queue if needed.

When collecting feedback from our patients, a comment that we regularly received was that you were experiencing long queues when trying to get through to us via phone call.

We heard you, we felt your frustration and we have done something about it

Hall Green Health have a NEW phone system that is going live on…

Tuesday 17th May 2022

This new system provides a Patient Callback service that gives you the option to virtually hold your place in the queue if needed. When you are next in line, the system will automatically call you back. Gone are the days of On Hold music!

On the 17th May, we are expecting some minor disruption to our phone lines as a result of the system changeover. We have been informed that this disruption can occur at any time after 10am so please bare with us at this time.

May be an image of one or more people and text that says "you spoke We are fed up of waiting in long queues when contacting the surgery by phone HALL GREEN HEALTH We have found a new phone system that allows you to virtually hold your place in the queue if needed we listened f When collecting feedback from our patients, a comment that we regularly received was that you were experiencing long queues when trying to get through to us via phone call. @hallgreenhealth"

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[Last updated: 16/05/2022]