At Hall Green Health, we are trying to make it as easy as possible for you to access information including your health information. We also want to make it simple for you to interact with the practice digitally. To do this you can use the following solutions:
We have a four ways to do this:
The NHS App and Patient Access are two routes that offer very similar access.
Patient Access is owned and provided by our clinical system supplier (EMIS) while the NHS App is owned and maintained by the NHS as a whole.
The NHS App is newer and so a lot of patients that have had access would have Patient Access. You are able to have both, either or none. As part of patient choice, we support both platforms.
Protecting your GP online record
Below is a useful leaflet to help you to be aware of how you can protect your GP online records if you chose to have access:
As a practice, we not not recommend of endorse sharing of your account credentials with family, friends or carers. There is a formal proxy access method that can be used for people that support others (e.g. a child caring for their parent). This proxy access route is preferred as it provides a proper audit trail and more abilty to tailor the access. You can have multiple people with proxy access to one patient (e.g. both parents to have access to their baby’s records).
NHS App
The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.
What the NHS App does
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
- view your NHS number – find out what your NHS number is
- access NHS 111 Online – answer questions and get instant advice or medical help near you
- search trusted NHS information – find advice on hundreds of conditions and treatments
- find NHS services near you
Non-urgent advice: Having Problems?
Patient Access
Patient Access connects you to local health services when you need them most.
Sign in with ease using your NHS login.
Patient Access allows you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
Get Started with Patient Access
Get the Patient Access App
Non-urgent advice: Having Problems?
Online Consultation – Blinx
Hall Green Health use an online system for requesting appointments, called Blinx.
Blinx seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition.
Blinx allows our Clinical Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.
Your request will be handled in exactly the same manner, whether you complete the Blinx request online yourself or contact us via telephone – where our receptionists will ask the same questions to ensure equity of access for all patients.
We would encourage all patients, who can do so, to use Blinx as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Blinx request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
Why Blinx PACO GP?
Based on valuable feedback from patients like you, we chose Blinx because it enhances security and user-friendliness. You won’t need to remember a username or password. Instead, you’ll use your NHS number and date of birth to log in. Verification will be done via a code sent to your contact details, simplifying your access to our services.
Your health and convenience are our utmost priorities, and we believe these changes will significantly enhance your experience with Hall Green Health. Thank you for your continued trust in us.
Below is a short demo of Blinx. We are currently working with Blinx to produce more videos tailored to scenario you may encounter.
Non-urgent advice: To use Blinx, you will need your NHS number
You can get your NHS number in your NHS account.
Otherwise you can use this service to get your NHS number.
What’s the change?
- Login Process: No more passwords, just a secure code sent to your phone or email.
- Forms and Questionnaires: Seamlessly integrated into the new system for easier access. the use of online forms allows the practice to gain information about you and your health in order to make informed decisions. This includes being able to deal with your issue without needing to bring you in and booking you with the right person to support your needs.
- Enhanced Features: Including health analytics, customised communication, and automated health campaigns.
What We Aim to Maintain
- Integration with Medical Records – To treat you holistically.
- Audit History – To enhance transparency and trust.
- Templates and Customisation – To maintain consistent and tailored communications.
- Web / mobile friendly – We understand that the majority of patients using our website/online consultation system are doing so from a phone/tablet. As such, it is vital that the system works on all devices.
Notice
We aim to respond to all requests within one working day during our opening hours.
With Blinx You Can:
- request an appointment
- ask about test results
- seek advice about your health condition
- interact with the practice through our ‘Digital Front Door’
Our website
Our website is designed to:
- be easily navigated
- answer patient’s queries (e.g. FAQs)
- support patients in getting information to they need to support themselves
- guide patients to safe and trusted information both from Hall Green Health and other providers
- ensure that when patients need to contact the practice it can be done in a structured way
On various pages of our website you will find forms that you can complete. These will allow you to provide information to the practice staff through a secure form.
Our practice teams will pick up these up and action them.
Page last reviewed: 10 July 2024