Hall Green Health, Stratford Road

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Are you looking for HELP or INFORMATION?

They can help you use the internet and point you in the right direction.

Infohallgreen provides basic IT support and information to support our community. The service is run by volunteers supported by setup funding from Birmingham City Council. They are unable to offer advice, but will help you discover who can give the advice you need.

When and where do they meet?

Mondays 10am – 12noon at Highfield Hall Community Centre, 127-129 Highfield Road, B28 0HS
[Disabled access available]

Wednesdays 7 – 8pm at Hall Green United Community Church, 609 Reddings Lane, B28 8TE
[Opp. Hall Green Health]

Thursdays 10am – 12noon at Hall Green United Community Church, 609 Reddings Lane, B28 8TE
[Disabled access available]

For more information please email us.

Advanced Nurse Practitioners (ANP)

ANPs are fully trained nurses who have undertaken further training which allows them to examine, diagnose and treat patients in their own right. Consequently you may see either an ANP or a doctor when you attend the surgery for an emergency appointment.

Suzanne Randall – Advanced nurse Practitioner
MSc, SRN, SCM, ONC, Dip HE ANP, Asthma Dip

Nurses

Our team of practice nurses offer a wide range of clinics.

Helen Rising – Nurse Team Leader
(Warfarin Monitoring, Cervical Smears, Weight Management, Asthma, Childhood Immunisations, Travel and Family Planning)
Emma Rogers – Nurse Team Leader
(Cervical Smears, Weight Management, Asthma, Childhood Immunisations, Travel and Family Planning, Coil/Implant fittings)
Linda Evans – Chronic Disease Nurse
(Asthma, COPD, Diabetes, Weight and Vascular)
Sister Anna Hall – Practice Nurse
(Travel, Asthma, Childhood Immunisations, Family Planning and Cervical Smears)
Rosie Hall – Practice Nurse
(Cervical Smears, Weight Management, Asthma, Childhood Immunisations, Diabetes, Travel and Family Planning)
Claire Hentrich – Practice Nurse
(Cervical Smears, Weight Management, Asthma, Childhood Immunisations, Cryotherapy, Travel and Family Planning)
Lisa Harold
Stephanie Moustache

Healthcare Assistants

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Verona Faye Carr-Morrison
Meryum Suleman
Gemma Grove
Nabila Nazam
Emma Giles

Coronavirus Information

Hall Green HealthStratford Road

CQC Inspected and Rated
Good

We are currently OPEN.

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Hall Green HealthStratford Road