Practice Team

Practice Management

Glynis Croxon-Jones – Practice Manager

Jamal Syed – Interim Operational Manager

I started working for Hall Green Health fulltime in 2017. I had 4 years’ experience of working with the practice clinical IT system. An important part of my role is to make sure we use technology to help improve patient access and care. I also have responsibility for making sure the clinicians/practice staff have all the hardware/software to be able to deliver the best possible care for our patients. I look at ways that we can maximise the technology available to provide our patients the best possible care.

Hannah Doherty – Business Support Officer

Secretaries & Administration

Caroline Palmer – Office Manager

The Administration Team at Hall Green Health are responsible for ensuring the integrity, accuracy, security of all data in line with the Data Protection Act and the confidentiality. The practice is paper-lite, which means that the clinicians record all their consultations onto patients’ electronic computer records. This means that it is important that the computer system functions correctly at all times.

Our team of trained medical secretaries deal with requests from the doctors for referrals to hospital consultants, letters to other agencies, and urgent requests for hospital and private treatment. They will deal with queries regarding hospital appointments and private referrals and may be contacted at the centre (option 4 on the telephone).

Reception

Louise Shale – Reception Manager

Nikki-Lee Perks – Reception Manager

The receptionists are here to help by arranging appointments and dealing with queries. They will always do their best to help provide you with an appointment as soon as possible. Please check in at the reception desk on arrival at the surgery so that the clinician is aware that you have arrived. You can also register your arrival on the electronic touchscreen rather than queuing for the receptionist. Please do not be offended if they ask you a few questions to help the doctor to assess the urgency of your request – any information is treated in the strictest confidence. They have a difficult job – please help them to help you.

Patient Services

Andilla Jones – Patient Services Manager

Our patient services manager is a new role designed to organise and manage the daily delivery of high quality services to our patients. A primary focus is understanding and improving patient experience. Our patients services manager will be the first point of contact for complaints and will oversee them from start to finish to ensure they are being dealt with appropriately in a timely manner.

The role includes:

  • Ensuring patients have the best experience possible when coming into contact with any part of HGH
  • Working with the Reception Managers in inducting and training members of staff, enhancing their customer service skills
  • *Resolving issues* patients are unhappy about and addressing complaints
  • Ensuring a professional, effective, efficient, welcoming and courteous reception service is provided to patients and all other visitors to the practice
  • Ensuring patient waiting areas are maintained to a professional standard
  • Ensuring that patients get the most out of our online services.

Finance & Facilities

Kerry Bourne – Finance & Facilities Team Leader

Social Media & Communications

Phoebe Hazell – Social Media & Communications Manager

Patient Health Coordination

Claire Hood – Patient Health Coordinator Team Leader