John Hood – Practice Manager
I joined Hall Green Health in August 2017 as Practice Manager. My previous NHS experience has been predominantly in secondary care working in large city hospitals. I have been involved operationally at Heartlands, Good Hope, Walsall and Solihull hospitals working in the A&E and Cardiology directorates and in Complex Discharge as well as having extensive experience working with the Regional Capacity Team. This means, with my new role at Hall Green Health I have seen and been exposed to pressures throughout our entire system. These experiences have made me passionate about positive patient experience and it is my hope that our patient’s will start to see things improving at Hall Green.
Secretaries & Administration
The Administration Team at Hall Green Health are responsible for ensuring the integrity, accuracy, security of all data in line with the Data Protection Act and the confidentiality. The practice is paper-lite, which means that the clinicians record all their consultations onto patients’ electronic computer records. This means that it is important that the computer system functions correctly at all times.
Our team of trained medical secretaries deal with requests from the doctors for referrals to hospital consultants, letters to other agencies, and urgent requests for hospital and private treatment. They will deal with queries regarding hospital appointments and private referrals and may be contacted at the centre (option 4 on the telephone).
Sharon Friel – Office Manager
- Andilla Jones – Reception Manager
- Sarah Bampfield – Reception Team Leader
- Becky Parkes – Reception Team Leader
The receptionists are here to help by arranging appointments and dealing with queries. They will always do their best to help provide you with an appointment as soon as possible. Please check in at the reception desk on arrival at the surgery so that the clinician is aware that you have arrived. You can also register your arrival on the electronic touchscreen rather than queuing for the receptionist. Please do not be offended if they ask you a few questions to help the doctor to assess the urgency of your request – any information is treated in the strictest confidence. They have a difficult job – please help them to help you.
Jamal Syed – IT Manager
I started working for Hall Green Health fulltime in 2017. I had 4 years’ experience of working with the practice clinical IT system. An important part of my role is to make sure we use technology to help improve patient access and care. I also have responsibility for making sure the clinicians/practice staff have all the hardware/software to be able to deliver the best possible care for our patients. I look at ways that we can maximise the technology available to provide our patients the best possible care.