Coronavirus Outbreak

Coronavirus Information

We at Hall Green Health need your help so that we can continue to keep the practice open and to be able to offer our services to you, the patients.

For the latest and most up-to-date coronavirus information please visit

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

Do not go to a GP surgery, pharmacy or hospital.

NHS 111 online coronavirus service

Use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online.

Sick Notes

If you are requesting a sick note to cover a period of absence from work due to coronavirus potential symptoms or self-isolation requirements, this is obtained via NHS 111 Isolation Note request

If you have had surgery or have been in hospital or fracture clinic, the sick note should be provided by the hospital team.

For sick notes for other conditions, please use our online request form as normal.

Very high risk patients update

The government has set out specific guidelines about who is defined as very high risk. We are aware they are reviewing this list and releasing regular updates/amendments.

These are a specific group of patient who are at a very high risk of severe illness from COVID-19. They are strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks.

If you have received a letter:

  • You should follow the guidance in the letter and if you need help register here
  • It is possible that some you may have been incorrectly identified, which is based on HES data.
  • If you need a MED3 for work, then the letter should suffice.

If you have NOT received a letter:

  • If you need support to shield, then see if they meet the criteria as set out here, which you can use (even if they have not received a letter)
  • If you need a MED3 for work and you are in the high, or very high risk group, we can provide a patient summary as proof. This will include regular medication and relevant active problems. To request a patient summary, complete our online Medical Report Request form
  • We are awaiting further national guidance and support on the process for identifying and contacting additional patients in ‘Group 4’ (other high risk patients with complex / severe multi-morbidity), which is currently being updated.

Frequently Asked Questions and Answers can be found here

How can you help us to help you?

Please be aware we will be attempting to reduce footfall in the practice in the coming weeks so that we can attempt to limit the spread of the virus to both protect our patients and staff. To do this we are making a few temporary changes to the system:

  • We will only ask people to come to the surgery if it is absolutely essential for them to be seen. The vast majority of consultations will be done over the telephone
  • We hope that you use the Patient Access app on your phone to request your medications. If you do not, we will be encouraging you to both sign up to be able to do this, and mandating that all patients nominate a pharmacy that we can send their prescription to on completion. This will mean you will not need to come back into the surgery
  • We are encouraging you to either request your urgent appointments through our website or on the phone. Please do not come into the surgery to request an appointment or anything else unless absolutely necessary.

We will do our best to keep the practice running as normal as is possible, but to do this we will need your help with the things mentioned above. We also ask for your understanding that the Practice is going to come under a lot of pressure, so to please only get in touch with us if you feel it is absolutely necessary.

Seeing Patients

To enhance our resilience as practices and increase patient safety we have joined with our fellow practices from our Primary Care Network (Swanswell Medical Centre and Northbrook Group Practice).

Please only come to a HUB if you have been told to do so as the practices are trying to avoid all possible face-to-face contact to protect both staff and patients

We have created two sites between the three practices to see patients. The Purple HUB is hosted at Shirley Road Health Centre (189 Shirley Rd,  B27 7NP) and the Amber HUB is hosted at Hall Green Health (979 Stratford Rd, B28 8BG)

A Purple HUB has been set up to see all patients for the following things:

  • Childhood Immunisations
  • Pregnant Women Immunisations
  • Midwife Appointments

An Amber HUB has been set up to see patients about all other face-to-face appointments.


Virtual Coffee Morning / Q&A

We are aware that things are changing very quickly both as a Country and as a surgery; as such we are trying to update our patients as regularly as possible. we will post the videos on here when recorded:

Second Update – Friday 3rd April

First Update – Friday 20th March

Following the live stream, we put together a number of shorter video to answer common questions:

Rescue Pack Information

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to before doing anything else.

Please read this helpful information from the British Lung Foundation

You will note that there is no recommendation to have a rescue pack, as there is no evidence for their use and indeed there are concerns steroid will reduce your immunity to fight off this virus.

Useful links